Gabbani Hotel

Location, design and food offering are very good. Last year we stayed in a standard room, this year in the top level duplex room. Unfortunately the rooms are too hot and you can’t control the temperature unless you open the windows. Then you get not only the noise from within the restaurants but also from outside. The mattresses are way too stiff, no proper toppers. No good sleep possible. The worst however it the reaction of the reception. They don’t want to understand that there is room for improvement and just let you go. This place might be a great restaurant, but don’t go there if you wanna sleep properly. They don’t value the guest and feedback. Just excuses and not even trying to fix the situation.

Absolutely disghusting shower I ever seen in Switzerland and my life. I made complain they said 'don't know' as if it is not her problem. Think twice if you want to stay here and floor was too slipery. I don't think they ever scrub. Really put entire stabdards down. This place isn't cheap either ============= Edited After I complained staff helped to scrub on slippery floor so all good but stain didn't go away. Location is right in front of the tram which is free. Staff is very friendly. I can't give any higjer than three star for facility though. If it was a special marble, they should take care as walls or other area. Apologise if I was too mean. Simply I have a high standards. It would have been fantastic without any hiccups. Thanks!

Had the most fabulous stay September 5-9, 2019 to attend a wedding. Check in was so very easy. Room was immaculate. Food at the hotel was wonderful (breakfast, lunch and dinner. Some food options were always available in between meal times. Gabbani provided the food for the wedding reception. Totally amazing. Personnel were so very helpful, friendly and courteous. Would definitely stay there again.

The hotel is charming, clean, tastefully decorated. It is centrally located close to the glass trolley train up the the hill to train station/metro station. It is two doors down from Dante Hotel. The hotel is above bakery, salami and restuarant. It is very convient to lake and metro bus and eateries. The room we had was a family room with extra bed. It was a bigger room so an extra bed was able to be added. As a small family, we were happy staying two nights. It does get a little bit noisy from the restaurant down stairs but windows and doors are sound proof and noise was softly muffled. The reception desk staff are very friendly and helpful. It was a very smooth transaction booking, checking in, staying and checking out. I would recommend and I would come back again.

Overall we enjoyed our stay here, we booked the deluxe junior suite. For the pros: - Room was very clean and the air conditioning worked very well - The tub and towels conveniently placed nearby were also a nice touch - Very central location, you literally can walk anywhere in the city center easily - Decent options of local eggs, coffee/tea/juice, pastries for breakfast For the cons: - Room was a bit small for what is advertised as a "deluxe" junior suite, but understandable since it is in the center - Also the view was terrible and blocked by other roofs..disappointing since we booked this standard of room for windows/views - Inconsistent service standards: some days we were offered the egg menu with our breakfast and other days we had to ask. It was never fully explained what is offered for the included breakfast...is there yogurt or fruit? - Another point on inconsistent services - other reviewers have noted a mini-bar w soda provided. This was not the case for us though we noticed there were sodas in the housekeeping cabinets for restocking but our mini-bar only had water. Overall, it's a great spot to stay to explore Lugano and has all the basics you need but some inconsistencies in service.

Really cool location! It has a few very good Restaurants and bars around the hotel. We found some earplugs in the wardrobe. and in the night we really found out why they are standard equipment in the apartments... it was not very quiet but also not very loud, but you could defitly hear some other peoples having fun in theyre beds... the cool thing is the chinese restaurant on top of the roof and the integrated coctailbar. unfortunately we saw the billiard table in the basement on our last day... The hotelroom was really nice! super clean floor, no dirty bed or bathroom. and it had a really modern interior. The airconditioner was a bit complicated, we didnt new how to turn it off. No sign of manual anywhere...

Absolutely disghusting shower I ever seen in Switzerland and my life. I made complain they said 'don't know' as if it is not her problem. Think twice if you want to stay here and floor was too slipery. I don't think they ever scrub. Really put entire stabdards down. This place isn't cheap either ============= Edited After I complained staff helped to scrub on slippery floor so all good but stain didn't go away. Location is right in front of the tram which is free. Staff is very friendly. I can't give any higjer than three star for facility though. If it was a special marble, they should take care as walls or other area. Apologise if I was too mean. Simply I have a high standards. It would have been fantastic without any hiccups. Thanks!